VoltEdge™ Returns, Refund & Warranty Policies
VoltEdge™ Returns & Refund Policy
Thank you for shopping at http://VoltEdge.co.
If you are not entirely satisfied with your recent purchase, we’re here to help and ensure 100% satisfaction.
You have 30 calendar days to return an item from the date you purchased it.
Original purchase receipt must accompany any product to be returned or exchanged.
Product must be returned in original box with original accessories, packaging, manuals, and product info manual in an undamaged, clean, and brand-new condition.
Product that is returned incomplete, damaged, or tampered with will not be accepted for return
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item which usually takes 7-10 business days.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable and you must ship in an appropriate carton to prevent damage and utilize a carrier that uses tracking numbers with status information.
If you receive a refund, the cost of return shipping will be deducted from your refund if a shipping label is issued by VoltEdge™.
VoltEdge™ Product Warranty Policy
Thank you for your interest in VoltEdge™ Products!
We are here to help and ensure 100% customer satisfaction.
This Limited Warranty applies to physical goods only purchased from VoltEdge™ LLC (the “Physical Product”).
What does this limited warranty cover?
This Limited Warranty covers any defects in material, components or craftsmanship under normal usage and wear and tear scenarios during the Warranty Period.
During the Warranty Period, VoltEdge™ will repair or replace, at no charge, products or parts of a product that prove to be defective because of improper material, components or manufacturing process, under normal use and conditions.
What will we do to correct problems?
VoltEdge™ will either repair the Product at no charge, using new or refurbished replacement parts or send out a replacement product.
How long does the warranty coverage last?
The Warranty Period for Physical Goods purchased from VoltEdge™ is 1 year from the date of purchase.
A replacement Physical Product or part assumes the remaining warranty period of the original Physical Product or 90 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
Physical abuse, malfunctions or product damage not resulting from defects in material, craftsmanship or the manufacturing process.
What do you have to do in order to use this Warranty?
To obtain a warranty service authorization, you must first contact our support department by clicking here to determine what the problem is and the most appropriate solution for you. You can also visit our FAQ page for additional support topics or call our offices with the information here.